FAQ
[Purchases] I did not receive the items I purchased. What should I do next?
Registered date : 2021.08.05
If you received the full receipt for the purchase and did not receive the items, please contact our Customer Support team with the following information:
· In-Game Name or Player ID: (you can find this in your Profile page)
· Date of Purchase:
· Item(s) Purchased:
· Price of Purchase(s):
· OS Version:
· Attached Receipt: (*required)
*Please attach your full purchase receipt or a screenshot of the receipt that was e-mailed to you from either Apple or Google. Without this information, our team may not be able to assist you.
